View the screenshot – CEBP – Genesys example
Agent Desktop, Campaign Control and Campaign Manager.
ticket information with the Cisco Agent Desktop (CAD).
Agent desktop is required in order to maintain agent status (logged in,
Contact Center Solutions, Genesys Solutions
The Web Softphone can at the same time be connected to Genesys TServer for
VoicInt: GAdvance Agent Desktop
VPI QUALITY Agent Evaluation with Video Playback
Genesys Releases Contact Center Suite Version 7.2
The smart way to increase performance: GAdvance Agent Desktop gives your
Agent Desktop Reporting
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Genesys Integration - Wiki
This is the Agent Interaction Service application that holds the connections
Supervisors also benefit from the ability to manage agent queue status,
Genesys SIP Server
Agent(s) will still use the same Hard Phone in a traditional way.
your geographically distributed agent groups and disparate systems can
Figure 8 - Engaging the agent endpoint for outbound call
Figure 4: An architecture of Genesys CTI integrating with MS
